Does the online store continue to operate normally during the quarantine?
Our business continues to operate so you can do your shopping without leaving home. Your health and well-being is our priority. #Stay at home
Will my order be shipped within the estimated time?
Yes, but you may experience temporary delays in the ordering process as a result of the additional security measures we are employing to help protect our teams. Carriers follow normal operations for delivery, but there may be changes where there are government limitations and restrictions.
My order was sent to a government restricted area, what should I do?
Don't worry, the carriers have a space reserved for your order to be stored until delivery can be made safely. We emphasize that your health and safety are our highest priority.
Can I be infected when receiving an order at my home?
No, the WHO (World Health Organization) declared that it is safe to receive purchases online. Furthermore, all orders are sanitized before being sent. Don't worry and continue shopping from the comfort of your home.
How exchanges and returns will be made
With everything that is happening we understand that we need more flexibility, with this in mind we have extended our exchange and return deadlines to 60 days
Is customer service and support still working?
Yes, at this moment more than ever our service and support team are available to answer your questions and assist you with whatever you need.
What service channels are available?
Our online service channels are:
Email: Questions? Contact us: Telesales:+55 (13) 3304-3033
Telephone: Email: [email protected]
Important tips for you and your family
Stay at home
Keep your family safe, especially the elderly and people with chronic illnesses
Clean your hands thoroughly for at least 20 seconds
Don't leave home, buy online. In our store, for example, you can buy from your smartphone, tablet or notebook without leaving home.
If you experience any symptoms, seek medical attention as soon as possible.
We thank you for your understanding and trust. Here we are doing everything in the best possible way, strictly following all the precautions reported by the WHO (World Health Organization) to continue offering the best experience and quality products for you and your family.
#StayAtHome #ShopOnline
